SERVPRO of South Orange County Employee Photos

male employee wearing a black shirt

Tony Toups, President

Tony is the Owner and President of SERVPRO of South Orange County and has been at the helm since 2009. He is certified by the IICRC in Applied Structural Drying (ASD) and Water Damage Restoration (WRT) and also holds additional certifications as a certified EPA Lead Renovator and State approved Mold Remediator. Tony is originally from Memphis, TN and even played baseball at LSU. He went on to later play professionally with the Cleveland Indians. Golf is his other passion, and he can be found at his favorite golf course every weekend.


We are here 24/7, 365 days a year to take care of any kind of loss you may encounter: from Bio Hazard to Mold to Water and Fire. We do it all from start to finish. We train every one of our SERVPRO employees to know the importance of great customer service and strive to always do our best!

female employee with curly black hair, wearing a black shirt

Darlene Hazell-Sam, Office Manager

Darlene Hazell-Sam is the Office Manager at SERVPRO of South Orange County. She manages all the daily activities of the office in addition to aiding the production team, all aspects of bookkeeping and human resources. Her background is business management and holds a Bachelor’s degree in that field along with being both WRT and FRT certified. Darlene has been a part of the SERVPRO family for over seven years providing both office assistance and management skills.

Darlene is originally from a small island in the Caribbean but has lived several decades between New York, New Jersey and now Florida. She is the mother of two children. When not at work she can be found at the theme parks, the beach or traveling overseas.

female employee with brown hair wearing a black shirt

Magaly Alfonso, Warehouse Manager

Magaly Alfonso has been the Warehouse Manager at SERVPRO of South Orange County for 10+ years and is a huge asset to our SERVPRO family. Her duties include inventory control, overseeing large cleaning and fire jobs and so much more. Magaly was born in Cuba and is mother to 2 adult children and grandmother of 1. In her spare time, she likes reading, watching movies and spending time with her granddaughter.

male employee with brown hair wearing a green SERVPRO shirt

Mark Soule, Operations Manager

Mark Soule is our Operations Manager here at SERVPRO of South Orange County. A position he’s held for almost 5 years. In addition to his current role, he also wears the hat of estimator, project manager and sometimes even lead technician. His extensive knowledge of the restoration business spans 18+ years and has thus accumulated several IICRC certifications including WRT, AMRT, ASD and JWR. Mark was born in Texas, raised in upstate NY and now resides in Florida. He loves golfing and is an avid Dallas Cowboys fan.Mark was born in San Angelo, TX and grew up in Central New York. He moved to Florida in 1997 and settled in Orlando where he enjoys a great lifestyle with his 3 kids enjoying the outdoors and playing golf as much as possible. He joined the SERVPRO family in 2003 with a new franchise. He has been with several franchises but has found a home with Tony Toups and SERVPRO of South Orange County. He enjoys his day to day duties helping customers feel "Like it never even happened."

female employee with red hair wearing a black shirt

Chrystal Kroll, Office Administrator

Chrystal has recently joined the SERVPRO family as our Office Administrator. She tends to all office related tasks like scheduling of jobs, customer intake calls and assists other staff members in all other aspects of the business. Chrystal is the voice you hear when you call our office. Prior to joining us, Chrystal was in retail management and hospitality. She is a single mom with 5 children and loves cooking, baking and bartending.

male employee wearing a black shirt

Stac Schneider

Stac is a new addition to SERVPRO of South Orange County. He is part of our production team and always goes the extra mile. No matter the situation, he is ready to help with a positive attitude. We are happy to have Stac on our team!

male employee wearing a black shirt

Aston Banton

Aston is a recent addition to SERVPRO of South Orange County. He is an authentic Floridian as he was born and lives right here in Orlando. Aston always leads by example being part of our production team and proves over and over again how valuable he is.